Refund and Returns Policy

At Inner Space, we strive to ensure your satisfaction with every purchase. If you are not entirely satisfied with your order, we offer a straightforward refund and return policy to provide you with peace of mind.

Returns

You may return any item purchased from Inner Space within 30 days of delivery for a full refund or exchange. The item must be unused, in its original packaging, and in the same condition as when you received it.

To initiate a return, please contact our customer service team at hello@shopinnerspace.co.uk to obtain a Return Merchandise Authorization (RMA) number. Once you have received your RMA number, you can ship the item back to us using a trackable shipping method.

Please note that return shipping costs are the responsibility of the customer unless the return is due to a defective or incorrect item.

Refunds

Once we receive your returned item, our team will inspect it to ensure it meets our return criteria. Upon approval, we will issue a refund to your original payment method within 21 business days.

Refunds will be processed for the purchase price of the item(s) returned, excluding any original shipping charges.

Exchanges

If you would like to exchange an item for a different size, color, or style, please contact our customer service team to arrange for an exchange. Exchanges are subject to availability, and we will do our best to accommodate your request.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately. We will work with you to resolve the issue and provide a replacement or refund as necessary.

Contact Us

If you have any questions or concerns about our refund and return policy, please contact our customer service team at hello@shopinnerspace.co.uk We are here to assist you and ensure your shopping experience with Inner Space is enjoyable and hassle-free.